These policies govern returns, trials, subscriptions, and warranty coverage for Brisk It products.

1. 90-Day Trial 

Brisk It offers a 90-Day Risk-Free Trial on eligible Brisk It cooking appliances purchased directly from briskit.ai for residential use within the United States.

If you are not satisfied with your cooking appliance, you may request a return within ninety (90) days of delivery, subject to the conditions below.

Retail Purchases

The 90-Day Risk-Free Trial applies only to new cooking appliances purchased directly from briskit.ai.

If you purchased your product from an authorized other third-party retailer or marketplace, your return is governed exclusively by that retailer’s return policy. Brisk It does not process returns or refunds for retailer purchases.

Eligibility

The 90-Day Trial applies only to:

• Original purchaser

• New Brisk It cooking appliances

• Residential (non-commercial) use

• Products located in the United States

The 90-Day Trial does not apply to:

• Subscription fees or digital services

• Software or AI features

• Accessories

• Consumables (pellets, liners, food products, etc.)

• Spare parts

• Final sale items

• Promotional, sponsored, or gifted units

• Commercial-use products

Proof of purchase is required.

Limited to one (1) return per household per calendar year.

How to Initiate a Trial Return

1. Email support@briskit.ai within 90 days of purchase.

2. Provide proof of purchase.

3. Complete troubleshooting if requested.

4. Obtain a Return Authorization (RA) number before shipping.

Returns sent without an RA number may be refused.

Customers are responsible for securely packaging the appliance.

Return Shipping

Customers are responsible for all return shipping costs.

If, after inspection, the appliance is confirmed defective under the Limited Warranty, Brisk It may reimburse reasonable return shipping costs at its discretion.

Original outbound shipping charges are non-refundable unless required by law.

Product Condition

Returned appliances must:

• Include all original components

• Not show misuse, abuse, neglect, or unauthorized modification

• Not be materially damaged beyond reasonable evaluation use

Brisk It reserves the right to deny returns or reduce refunds for damaged or incomplete returns.

Refund Processing

Approved refunds will be issued to the original form of payment after receipt.

Please allow 2–3 weeks from receipt for processing.

2. General Return Policy

For items purchased directly from briskit.ai that are not covered under the 90-Day Trial, returns must be initiated within fourteen (14) days of delivery.

Products purchased through a third-party retailer, returns must be handled directly with that retailer under their return policy.

Eligibility

To qualify for a return:

• Product must be unused and in original condition

• Must include original packaging and components

• Proof of purchase required

Non-Returnable Items

• Subscription fees and digital services

• Consumables

• Personalized or customized products

• Final sale items

• Used items (unless defective under warranty)

Return Process

1. Contact support@briskit.ai.

2. Obtain a Return Authorization (RA) number.

3. Package the returnable product safely in its original packaging.

4. Ship using a trackable carrier.

Customers are responsible for return shipping.

Brisk It may deduct shipping, handling, restocking, or damage-related costs where applicable.

Refunds are issued after inspection and approval.

3. Subscription & Digital Services

Brisk It may offer subscription-based software and AI-powered digital services.

By subscribing, you agree:

• Subscription fees are billed in advance on a recurring basis.

• Fees are non-refundable once charged, except where required by law.

• No prorated refunds for partial billing periods.

• You may cancel at any time to prevent future billing.

Cancellation stops future charges but does not refund prior payments.

Brisk It may modify subscription pricing, features, or terms with reasonable notice.

4. Damaged or Defective Products

If your cooking appliance arrives damaged or appears defective, contact support@briskit.ai.

We may request photographs, video, or troubleshooting steps.

If confirmed defective under warranty, Brisk It may:

• Repair the appliance

• Replace defective parts

• Replace the appliance

• Issue a refund at its discretion

Shipping reimbursement, if any, will be handled as described above.

5. 3-Year Limited Warranty (Cooking Appliances Only)

Brisk It warrants that Brisk It cooking appliances are free from defects in materials and workmanship under normal residential use for three (3) years from the original purchase date.

This warranty applies to cooking appliances purchased from briskit.ai or authorized retailers.

What Is Covered

During the warranty period, Brisk It may repair or replace defective parts or appliances at its discretion.

Replacement parts are covered for the remainder of the original warranty term.

Shipping and labor costs are not covered unless required by law.

What Is Not Covered

This warranty does not cover:

• Normal wear and tear, including wear and tear items such as gaskets, thermal paste, caulk

• Cosmetic damage

• Paint

• Damage from misuse, grease fires, neglect, or improper maintenance

• Unauthorized modifications

• Commercial use

• Incompatible fuels or components

• Expected temperature variation and swings for thermometer and probes

Limitation of Liability

• Brisk It is not liable for incidental, indirect, or consequential damages.

• Total liability shall not exceed the original purchase price of the appliance.

6. Policy Updates

Brisk It may modify these policies at any time. Updates are effective upon posting to briskit.ai.

Frequently Asked Questions

Does the 90-Day Trial apply to 3rd party retailer purchases (i.e. Amazon)?

No. 3rd party retailer purchases are subject to that retailer’s return policy.

Who pays return shipping?

Customers are responsible for return shipping costs for all returns. Shipping reimbursement may apply, at Brisk It's sole discrection, if a defect is confirmed under warranty.

Are subscription fees refundable?

No. Subscription fees are non-refundable once billed.

Can I return accessories or consumables?

Consumables are not returnable. Accessories are returnable subject to Brisk It's general return policy.

How long does a refund take?

Refunds are typically processed within 2–3 weeks after we receive and inspect the appliance.

How do I start a return?

Email support@briskit.ai to obtain a Return Authorization (RA) number.